Frequently Asked Questions
How do you sweeten your cereals?
We sweeten our cereals exclusively with monk fruit and allulose. Monk fruit is a superfood that’s part of the gourd family. It’s a 0 sugar sweetener that has no glycemic impact, making it one of the healthiest alternatives to sugar.
What makes your products low-carb and keto friendly?
We replace the sugar and flour in traditional sugary cereals and snacks with lactose-free protein and sweeten with monk fruit. This allows us to keep our products at only 1-2 net carbs per bag!
What is the shelf life on your products?
The shelf life is 1 year.
Where can I buy your products?
You can purchase our products here on our website. We are currently not in retail stores.
Are your products gluten-free and grain-free?
Yes, all of our products are naturally gluten-free and grain-free. Our facility does process other products that may contain gluten (though we conduct gluten swab tests on the line prior to each production run).
How many grams of carbs are in your products?
All our products contain just 1-2g net carbs per bag!
How many WW SmartPoints are in your products?
Each bag is just 1-2 WW SmartPoints!
What allergens are present in your products?
All of our products are naturally gluten-free, grain-free, soy-free. All flavors except for Peanut Butter are also tree nut and peanut-free (Peanut Butter is produced in a separate facility that processes peanuts and tree nuts). Our facilities do process other products that may contain gluten (though we conduct gluten swab tests on the line prior to each production run).
Where do you ship your products to? Do you ship internationally?
We offer shipping to US addresses, including Alaska and Hawaii, as well as to Canada.
How fast is shipping?
U.S. orders generally arrive within 5-7 business days. International orders generally arrive in 7-10 business days.
Can you tell me more about your subscription?
You can subscribe to receive our products every 15, 30, or 45 days. You can cancel your subscription at any time.
How much product is in each bag?
One bag = one filling bowl (3/4 cup).
When do I get charged for my order?
You get charged when you place your order on our website.
What is your return policy?
In case of damages/product defects, we will reship product purchased in the last 30 days directly from our website. Please email firstname.lastname@example.org, and we will gladly reship the product out to you.
We also have a 30 day taste satisfaction guarantee. Please email email@example.com and we will gladly send instructions so you can claim your refund. Please note our 30-day taste satisfaction guarantee only applies to your first case (12 bags) and we will refund up to $29.99 so that you can try us out risk-free. If you ordered more than that, we will only pay the 1 case portion of it, so we recommend you order less if it is your first time trying our products out and you are unsure if you will like it.
What happens if I'm charged VAT, customs taxes, or fees?
Each country has their own laws and regulations when it comes to processing shipments from other countries. If customs charges fees or taxes charges do occur, you are 100% responsible for the fees. Schoolyard Snacks is not responsible for customs charges or taxes that your country may charge you upon delivery. Customs tax is charged by your local government and Schoolyard Snacks does not have control if you are charged import taxes.